1. Acceptance of these terms

These terms form a binding agreement between MLJ, SASU, a French simplified joint stock company with share capital of 500.00 euros, registered at 934 769 837 R.C.S. Paris, and you, the business subscribing to HerbalCounter. You accept them when you open an account, when you start a paid plan, or when you continue to use the service after a revised version has taken effect. If you are accepting on behalf of a practice, a shop or a company, you confirm that you have the authority to bind that organization.

2. What the service is

HerbalCounter is a web application for herbal apothecaries, clinical herbalists and small batch wellness makers. It stores client formula records with revision history, batch logs with yields and dates, an ingredient lot register with supplier, origin and document fields, par levels with reorder prompts, label printing drawn from batch data, and traceability reports that connect a finished bottle to the lots it contains and a lot to the bottles it entered. Higher plans add staff accounts, multi location counts, certificate of analysis storage, recall packet export, wholesale order records and distribution reporting.

HerbalCounter is a recordkeeping tool. It does not give clinical, dietary, medical or regulatory advice, it does not suggest or validate formulas, and it does not certify your compliance with any federal, state or local requirement. You remain solely responsible for the safety, labeling and legality of what you make and sell, and for deciding which records your operation is required to keep.

3. Accounts and eligibility

You must be at least eighteen years old and acting for a business to hold an account. You are responsible for the accuracy of your account details, for keeping credentials confidential, for every action taken under your account, and for removing access when a staff member leaves. Tell us promptly at jimenezjulien42@gmail.com if you believe an account has been used without authorization. We may suspend an account where there is a credible security risk, and we will tell you why.

4. Acceptable use

You agree not to use HerbalCounter to store unlawful content, to upload malicious code, to attempt to access another customer's data, to probe or overload the infrastructure, to resell or sublicense access to parties outside your business, or to copy the service in order to build a competing product. Automated access is permitted only through the documented API using your own key and within the published rate limits. Serious or repeated breaches allow us to suspend or terminate the account after written notice, except where an immediate suspension is needed to protect the service or other customers.

5. Subscriptions, billing and price changes

Three plans are offered, all billed monthly in United States dollars: Solo Practice at $35 per month, Shop at $79 per month, and Shop and Wholesale at $159 per month. The plan is charged in advance on the day of the month you subscribed, and the charge repeats until you cancel. Prices exclude any sales tax or VAT that may apply, which is added where the law requires. If we change the price of a plan, current subscribers receive at least thirty days written notice before the new price applies, and may cancel before it takes effect.

If a payment fails, we retry it and notify you. Where an invoice stays unpaid for fourteen days after the due date, access may be restricted until the balance is settled. Your records are not deleted for non payment during that period, and you can export them.

6. Cancellation and refunds

You may cancel at any time from your account settings, with no exit fee, no notice period and no requirement to speak to anyone. Cancellation takes effect at the end of the billing month you have already paid for, and the service remains fully usable until that date. Because plans are monthly and short, part months are not refunded. If we fail to deliver the service materially and do not fix it within a reasonable time after you tell us, you may cancel immediately and receive a pro rata refund of the unused part of the month.

7. Your data and who owns it

Everything you put into HerbalCounter is yours: client records, formulas, batch logs, lot registers, documents and reports. We claim no ownership over any of it and no right to use it beyond operating the service for you. We do not sell it, mine it, or use it to train models. You may export the full data set at any time as CSV files and as PDF archives. On cancellation the data is kept for sixty days so you can reopen or export again, and is then permanently deleted from live systems, with backups aging out within a further thirty days. Our handling of personal data is described in the privacy policy.

8. Availability and support

We target 99.9 percent monthly availability, measured outside announced maintenance. Maintenance that requires downtime is scheduled outside United States business hours and announced at least forty eight hours in advance whenever it is planned. Support is by email at jimenezjulien42@gmail.com, answered within one business day, Monday to Friday. Shop and Wholesale subscribers also have a named contact and a quarterly records review.

9. Warranty disclaimer

The service is provided as it stands and as it is available. To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non infringement. We do not warrant that the service will be uninterrupted or error free, that every defect will be corrected, or that the records you keep in it will satisfy any particular inspector, buyer or regulator. Nothing in this clause limits rights that cannot be excluded under applicable mandatory law.

10. Limitation of liability

To the extent permitted by law, neither party is liable for indirect or consequential loss, including lost profit, lost revenue, lost goodwill, or loss of anticipated savings. Our total aggregate liability arising out of or in connection with this agreement is limited to the fees you paid in the twelve months preceding the event that gave rise to the claim. Liability is not limited for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited by law.

11. Indemnity

You agree to indemnify MLJ, SASU against third party claims arising from your content, from your products, from your labeling and formulation decisions, or from your use of the service in breach of these terms. We will tell you promptly about any such claim, let you control the defense where the law allows, and cooperate reasonably at your expense.

12. Changes to these terms

We may update these terms as the product and the law develop. Material changes are notified by email at least thirty days before they take effect, and the date at the top of this page is updated. If a change is unacceptable to you, cancel before the effective date; continuing to use the service after that date means you accept the revised terms.

13. Governing law and jurisdiction

This agreement is governed by French law, without regard to conflict of law rules. Any dispute that cannot be resolved amicably within sixty days of written notice is subject to the exclusive jurisdiction of the courts of Paris, France, unless a mandatory rule gives jurisdiction elsewhere. The parties agree to attempt a good faith resolution by email or call before starting proceedings.

14. Contact

MLJ, SASU, publication director Jimenez Julien, jimenezjulien42@gmail.com. Company identifiers and the hosting provider are listed on the legal notice.